Terms of service

What the service does — and what it does not do

AnyWaste records waste transfers and, where you choose, submits them to DEFRA Digital Waste Tracking. It is a record-keeping tool.

It does not discharge your legal duties, and it is not legal advice. The duty of care under the Environmental Protection Act 1990 stays with you: checking that your carrier is registered, that the waste is described correctly, that it is going somewhere authorised to take it. We give you the means to record and evidence those checks. We do not make them for you, and a record in AnyWaste is not a warranty that a transfer was lawful.

Accounts and organisations

You need an account to use the service, and your account belongs to an organisation. Whoever administers your organisation controls who else can join it and what they can do. Keep your credentials to yourself: you are responsible for what happens under your account, and for telling us promptly if you think someone else has access to it.

You must give accurate registration details, and keep your organisation’s permit, licence and carrier registration details up to date — other parties rely on them when they accept a transfer from you.

Acceptable use

You agree not to:

• record information you know to be false, including waste descriptions, classifications, quantities or signatures;
• sign on behalf of a person or organisation without their authority;
• use the service to break the law, or to help anyone else do so;
• attempt to gain access to another organisation’s records, probe or disrupt the service, or work around its access controls;
• resell or white-label the service without our written agreement.

Falsifying a waste record is a criminal offence as well as a breach of these terms. We may suspend an account immediately where we reasonably believe it is being used to do so.

Fees, and what happens when a subscription ends

Paid plans are billed through Stripe in advance, in pounds sterling, on the cycle shown when you subscribe. Fees exclude VAT unless stated otherwise. You can cancel at any time and your plan runs to the end of the period you have paid for; we do not refund part-periods except where the law requires it.

When a subscription ends, your account becomes read-only rather than closed. You keep access to every record you have created and can still read and export it — creating or amending records is what stops. This is deliberate: a waste record you are legally required to retain should never be held hostage to a lapsed subscription.

Your data

The records you create are yours. We claim no ownership of them, and we use them only to run the service for you, to meet a legal obligation, or in aggregated form that identifies neither you nor your counterparties.

You grant us the licence we need to host, process, back up and transmit those records for those purposes — including transmitting them to DEFRA where you use that feature, and making a record visible to the other parties to a transfer, which is how a shared consignment works.

You can export your data at any time while your account is open. Our handling of personal data is described in the privacy policy.

Availability

We work to keep the service available and to warn you before planned maintenance, but we do not promise uninterrupted service, and we may change or withdraw features. Where a change materially reduces what the service does, we will tell account holders in advance.

Because the service can be unavailable, do not make it your only means of meeting a statutory deadline without a fallback.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, we are not liable for loss of profit, loss of business, loss of goodwill, regulatory penalties, or any indirect or consequential loss; and our total liability arising out of or in connection with these terms is limited to the fees you paid us in the twelve months before the claim arose.

We are not liable for a penalty or enforcement action arising from a record that was inaccurate because of information you or your counterparty provided.

Ending the agreement

You can stop using the service at any time. We may suspend or end your access if you materially breach these terms and do not put it right within 14 days of us asking, or immediately where the breach cannot be put right — such as falsifying records.

After termination we keep your waste records for the statutory retention period described in the privacy policy, because both you and the other parties to a transfer may need them.

General

We may update these terms; we will tell account holders before a material change takes effect, and continuing to use the service afterwards means you accept the new version. You may not transfer your rights under these terms without our agreement. If any part of these terms is unenforceable, the rest continues to apply. Nobody other than you and us has rights under these terms.

These terms and any dispute arising out of them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.